Question:
Can I make an advanced booking to guarantee my work gets printed on time?
Answer: Yes, and this ensures we allocate time and resources to your job. It also enables us to reserve any materials for you in preparation for your oder. To make a booking email us with your preferred date and requirements.

Question:
What happens if I’ve not finished my work by the day of my booking?
Answer: We will try very hard to accommodate you and this very much depends on the workload at the time. Try to let us know as soon as possible so we can reschedule your booking.

Question:
Can I choose the type of paper for my work?
Answer: Yes, being a commercial printer - we have a fantastic range. You are welcome to visit us anytime, (without making a booking) and have a look through our swatch books on our front counter. We have two ranges - one for small format printing such as leaflets, invitations & business cards etc and the other range is for large format giclee, fine art, photographic and display printing. If you have a tight deadline - it’s worth choosing your paper ahead of time so that we can ensure we have enough stock for you. NOTE: The descriptions for our most popular papers & films can be found on our website.

Question:
Can I email you my files for printing?
Answer: Yes, you can email your files or come to our studio in person with your files on a USB flash drive or similar.

Question:
I’ve printed my own work are you happy to bind it, mount it or frame it it for me?
Answer: Yes! Some business is better than no business. Whatever you provide us and whatever you need, we will offer you a professional high quality service.

Question:
Can my friend or colleague collect my work for me?
Answer: Yes, but before anyone leaves our studio with your work - we ask them to thoroughly check the work and sign a record sheet to show that they completely happy with it.

Question:
I’ve just got back to my place of employment, with my loverly new book and found I’ve made a spelling mistake on one of the inside pages - can you do anything to help without having to reprint the whole book?
Answer: It all depends on the type of binding. If your book was wire bound or comb bound we can remove the binding and reprint just the one page and rebind it. For other kinds of binding we have a few techniques and will certainly try to help you.

Question:
What happens if there's something wrong with my work?
Answer: We try very hard to get every job looking great first time and to treat everyone with respect. Very rarely something may go wrong and in these circumstances we will do everything we can put it right. We all know how stressful it can get - but we will do our best to resolve the problem and keep you smiling!

Question:
My delivery never turned up - what do I do?
Answer: This is very rare as the couriers we use are very reliable. As part of our commitment to you - we always give you the tracking number to keep an eye on your delivery status. If it doesn't turn up - firstly, let us know. We have to give the courier seven business days to investigate. After this time they will credit us if they lost the item. We can then reproduce your job for you or offer you a full refund. Note: for high value items we also add additional insurance to the courier costs to cover the eventuality of a complete loss or damaged goods on arrival.