1. Introduction Welcome to Hayman Creative Ltd. By accessing or using our website https://www.haymancreative.co.uk/ you agree to comply with these Terms and Conditions. If you do not agree with these terms, please refrain from using our Website.
2. Use of the Website 2.1. You agree to use the Website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. 2.2. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. 2.3. The development of this site and the eCommerce functions & prices are currently on-going and may change without notice.
3. Intellectual Property Rights 3.1. All content on this Website, including but not limited to text, graphics, our branding, images, and software, is the property of Hayman Creative Ltd or its content providers and is protected by United Kingdom and international copyright laws. 3.2. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without express written permission from us.
4. Products and Services 4.1. Hayman Creative Ltd offers a broad range of printing & production services, 4.2. All products and services are subject to availability, and we reserve the right to limit or discontinue any product or service at any time. 5. Ordering and Payment 5.1. When placing an order through our Website, you confirm that you are legally eligible to enter a binding contract.
6. Product Specifications 6.1. Hayman Creative makes every effort to provide products as described and as quoted. However, where necessary, we reserve the right to deliver goods with minor variations in dimensions or specifications. 6.1b. Where a quotation & subsequent invoice is provided for payment before we start production - it is your responsibility to check the details are correct before paying and before we start production. Any changes made after payment & production has started may incur additional costs, subject to quotation. 6.2. All orders will be produced based on the information provided by the customer at the time of order. It is your responsibility to ensure that all order specifications are correct. 6.2b. All products are quality checked before dispatch and you should receive them in excellent condition. However, how you use an item afterwards is beyond our responsibility. Eg. If during use an item becomes defaced, scratched or damaged in any way, then this is beyond our responsibility. 6.3. Please note that all content submitted for printing is your responsibility. Hayman Creative cannot be held liable for artwork & design mistakes, such as typographical errors, incorrect image uploads, sizing or positioning errors. 6.4. The images displayed on our website are for demonstration purposes only and may not be to scale. Customers are responsible for verifying the size and dimensions of the product they are purchasing. 6.5. When providing images for us to reproduce in any way either for personal use or resale, you confirm that you own or have obtained the necessary copyright permissions to print these images. Hayman Creative cannot be held liable for any breach of copyright.
7. Image Quality – A/W checks & proofs 7.1. The quality of your photos is your responsibility; we can only print the files you provide. If you only provide a screenshot, it may pass our initial quality check due to its file size, but please note that screenshots are merely copies of your device’s screen and not the original photo. For the best results, we strongly advise against using screenshots as we cannot take responsibility for the print quality. 7.2. Images uploaded from social media or apps are often low in resolution and may not be suitable for high-quality printing. We recommend uploading the original photo directly from the device it was captured on, such as your camera or phone. 7.3. Without a quality check, goods go straight to print, and you are fully responsible for the quality of the image provided. We will send proofs for approval on jobs we deem necessary due to their complex nature. 7.4. Once printing & production has commenced, we cannot offer a refund. 8 Production Time 8.1. Our standard production time is stated on the website for each item, from approval of artwork. These are guidelines and may increase due to busy periods, pre-existing orders or stock availability. 8.2. If we cannot meet your deadline due to circumstances beyond our control, such as an out of stock item, we will contact you straight away and if necessary offer a full refund before any work commences.
8.3. We strive to meet all agreed deadlines at the time you place an order. However, if you fail to provide your artwork on time, this may set back the schedule accordingly. If your artwork is late or not fit for purpose and needs additional work to make it print-ready, we reserve the right to provide a revised completion date that will supersede the original deadline date. Please bear this in mind before placing an order and making a payment. 9 Deliveries & Damaged or Lost Items 9.1 We strive to produce excellent quality products and services and work hard to make sure that only the highest quality items are sent out for orders. We keep a photographic record of all items before dispatch. We may also keep any set-up sheets or overs – for colour matching on future orders. If you do not want us to keep any records of your order – please let us know by email.
9.2. If you receive an item that does not meet these high standards, we require you to get in touch with us within 48 hours of receiving the product. We will ask for photographic evidence of the problem and we may need to arrange a return of the item for inspection, correction or replacement.
9.3. Due to the bespoke nature of everything we print & produce, we reserve the right to reprint, reproduce or put right the item rather than providing a refund. However, if we cannot, for whatever reason, provide this service within a reasonable time frame, we will offer a refund. 9.4. Damage in Transit We take a lot of time carefully packing items, doing our best to ensure items don't get damaged in transit. However there are always going to be occasions when accidents or negligence in transit, beyond reasonable care, causes damage. If the packaging & contents are damaged in transit, it is vital that within 48 hrs of receiving the package: 9.4.1. You take photos of the packaging before removing the items. 9.4.2. You photograph the damaged items in the packaging (before removing them). 9.4.3. You photograph the damaged items after you have removed them from the packaging. Note: We need to inform the courier within 2 working days of you receiving the items; otherwise, no claim against damage can be made. Upon receiving your evidence within 48 hrs, we will start the process of making an insurance claim against the courier company. Every order we produce is unique, irrespective of size & cost and we will strive to work with you to quickly find an amicable solution. 9.5. Deliveries Outside of the UK. Any orders placed for delivery outside the UK or at your own risk. If any issues arise, you would be responsible for the costs incurred to return the items to us. If you receive an item that does not meet our high standards, we require you to get in touch with us within 48 hours of receiving the product. We may ask for photographic evidence of the problem. We cannot offer a collection service from addresses outside of the UK. If there is a quality issue and you would like to return your goods (for replacement, alteration or correction), from outside the UK, delivery to Hayman Creative Limited will need to be arranged at the buyer's cost and sent to the following address: Hayman Creative Limited, Fineprint House, Hooton Street, Nottingham NG3 2NJ, UK.
9.6.For all deliveries, both national and worldwide, organised by Hayman Creative: it is your responsibility to ensure someone is available to receive the item at your designated address. If the courier attempts to deliver the item and no-one is available to receive & sign for it, there is a chance, (beyond our control), it will be returned back to us. If this happens, we will inform you that your package has been returned to us and we will keep it safe for you. From this point, it will be your responsibly to arrange collection from Hayman Creative to your designated address. In most circumstances the current packaging can still be used and if you email us a PDF of the new delivery label - we will be happy to print & apply it on your behalf. Neither will Hayman Creative be responsible for any loss or damage caused by your own courier service - (we recommend adding additional courier insurance up to the value of your items).
10. Limitation of Liability 10.1. The information provided on this Website is for general information purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. 10.2. In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website.
11. Data Protection and Privacy 11.1. We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable UK and EU laws. 11.2. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Website, you consent to such processing and warrant that all data provided by you is accurate.
12. Links to Other Websites 12.1. Our Website may contain links to third-party websites that are not controlled, operated or regulated by Hayman Creative Ltd. These links are provided for your convenience and information only. 12.2. We have no control over the content of these sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
13. Changes to These Terms and Conditions 13.1. We reserve the right to amend these Terms and Conditions at any time. 14. Governing Law 14.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. 14.2. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Information If you have any questions about these Terms and Conditions, please contact us at: Hayman Creative Ltd Fineprint House, Hooton Street, Nottingham NG3 2NJ Tel: 0115 844 0122 Email: info@HaymanCreative.co.uk Company Registration Number: 04723765
By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.